Shipping Policy

1. Our shipping policy ensures that your order will be delivered within a maximum of 2 days after purchase.
2. Once your payment is processed, we immediately prepare your items for dispatch.
3. Orders are shipped via reliable Food Van services to ensure quick and efficient delivery.
4. Please note that weekends and public holidays may affect delivery times, but we strive to meet the 2-day window in most cases. Please order after checking our delivery or takeaway schedule.
5. For any questions or concerns, our customer service team is ready to assist.

Here are our delivery areas as per their shipping costs: Click Here

Provides a comprehensive breakdown of the company's shipping zones and related fees.
1. It highlights the various regions We serve, with specific delivery charges and timeframes associated with each area.
2. Additional information, such as order value thresholds for free shipping or special handling charges for certain items can be discussed on Email: info@momofactory.nl or given below form.

Note: We calculate every other shipping, tax or any additional cost or deduction during checkout. Please check details over there also.

Returns Policy of our Food products

1. Due to food safety regulations, once food products are delivered, they cannot be exchanged or returned. This policy ensures the safety and quality of food by preventing contamination or tampering. It protects consumers from health risks and ensures compliance with strict food safety standards, promoting public health and trust in food handling.
2. If you notice any quality issues with a food product (dry, fresh, or frozen), such as receiving incorrect or damaged items, please contact our customer service team within 48 hours of receiving your order.
   • Ideally, include a photo or video of the product to help us assess the situation quickly.
   • Once your report is received, we will respond and process your request within 3 working days.
   • This process ensures that any issues are handled efficiently, allowing us to maintain the highest standards of product quality and customer satisfaction. Thank you for helping us serve you better!
3. Customers can connect with us through multiple channels for support or inquiries. Reach out via email, phone, WhatsApp, or simply fill out the form below. We're here to assist you with any questions, concerns, or feedback, ensuring seamless communication for a better customer experience. Feel free to reach out anytime!

Note: Please check our delivery areas as well as the minimum order value for free delivery in a given link.